I once had a new client who shared a frustrating story with me. He had booked a car for a birthday party based on a very low advertised price. At the end of the night, his final bill was nearly double the original quote due to a host of hidden fees and a mandatory gratuity […]

I had the privilege of being part of the driving team for a large international trade show here in Kobe a few years ago. The organizers made transportation a top priority. The result was that thousands of attendees moved between hotels, the airport, and the convention center with such ease that no one even thought

The first time I pulled up to an event in a stretch Hummer limousine, the reaction from the crowd was immediate. People stopped and stared. A traditional limousine is elegant, but a Hummer limo makes a loud and clear statement: this group is here to celebrate. For twenty years, I have driven nearly every type

I once picked up a new client who had just used a different, low-cost car service for a trip the week before. The driver was late, the car had a strange smell, and the ride was jerky and unpleasant. When she stepped into my clean, quiet vehicle, she let out a sigh of relief and

Did you know that the airport you fly into can have a bigger impact on your pickup experience than the car company you hire? It is a surprising fact that most travelers do not consider. After twenty years of driving, I can tell you that an airport’s design is a huge factor in a smooth

I once picked up a very important client for a local company here in Kobe. She had just gotten off a long international flight. Seeing a professional chauffeur with a sign waiting for her brought an immediate look of relief to her face. That first impression set a positive tone for her entire visit. The

I once saw a best man trying to coordinate a bachelor party using three different ride-share cars. One car got stuck in traffic, another went to the wrong bar, and the group spent half the night on their phones trying to find each other. It was a logistical mess that took all the fun out

A traveler’s biggest worry after a long flight delay is often the same. Will my car still be there? After twenty years as a professional chauffeur, I can tell you that with a true professional service, the answer is always yes. Flight delays are a normal part of modern travel. A professional delayed flight car

The term “livery service” might sound a bit old-fashioned to some. For those of us who have spent our careers in professional transportation, it represents the gold standard. It is a promise of quality, reliability, and discretion. After twenty years as a professional chauffeur, I can tell you that a true livery car services is